Intended outcome
Service request or estimate booked. The receptionist uses your business knowledge, calendar, and routing rules only when the corresponding feature is connected and configured.
What the receptionist should collect
- Services and pricing
- Opening hours
- Vehicle policies
- Towing guidance
Business decisions to configure
- List supported vehicle types
- Add towing and roadside escalation
- Define estimate approval policy
Conversation starting point
Caller: My check-engine light came on. Can I bring the car in tomorrow?
Aholler: I can help schedule that. What is the year, make, and model, and is the vehicle safe to drive right now?