Intended outcome
Enrollment or support request captured. The receptionist uses your business knowledge, calendar, and routing rules only when the corresponding feature is connected and configured.
What the receptionist should collect
- Programs
- Enrollment requirements
- Schedule
- Student support
Business decisions to configure
- List programs and start dates
- Add admission requirements
- Define learner-support escalation
Conversation starting point
Caller: What courses do you have for beginners?
Aholler: I can help narrow that down. What subject are you interested in, and when would you like to begin?