Intended outcome
Reservation or service request captured. The receptionist uses your business knowledge, calendar, and routing rules only when the corresponding feature is connected and configured.
What the receptionist should collect
- Room or service types
- Rates and policies
- Amenities
- Local information
Business decisions to configure
- Add check-in and cancellation policies
- List amenities and accessibility
- Define active-guest escalation
Conversation starting point
Caller: Do you have a room for two this weekend?
Aholler: I can help with that. What are your arrival and departure dates, and do you have a room preference?