Intended outcome
Leasing lead or service request captured. The receptionist uses your business knowledge, calendar, and routing rules only when the corresponding feature is connected and configured.
What the receptionist should collect
- Properties
- Maintenance policy
- Leasing process
- Office hours
Business decisions to configure
- Add maintenance emergency rules
- List leasing requirements
- Define vendor routing
Conversation starting point
Caller: The heat in my apartment stopped working.
Aholler: I can log that for the maintenance team. What is your property and unit number, and is anyone at risk right now?