Intended outcome
Reservation captured. The receptionist uses your business knowledge, calendar, and routing rules only when the corresponding feature is connected and configured.
What the receptionist should collect
- Menu
- Hours and location
- Reservation policy
- Dietary guidance
Business decisions to configure
- Add reservation limits and seating rules
- List dietary and allergy policy
- Define large-party escalation
Conversation starting point
Caller: Can I reserve a table for six at seven tonight?
Aholler: I can check that. Is indoor or patio seating preferred, and what name should I use for the reservation?