Intended outcome
Customer request resolved or routed. The receptionist uses your business knowledge, calendar, and routing rules only when the corresponding feature is connected and configured.
What the receptionist should collect
- Products
- Store information
- Pickup policy
- Returns policy
Business decisions to configure
- Add store hours and pickup policy
- List product categories
- Define returns escalation
Conversation starting point
Caller: Is my order ready for pickup?
Aholler: I can check the approved order information. May I have your order number and the name on the order?