Customer responsibility
A business that initiates outbound calls or messages through Aholler is responsible for the source and legality of contact data, the purpose of the communication, required consent, opt-outs, do-not-call obligations, permitted hours, and any disclosure requirements.
Aholler can provide configuration and technical safeguards, but those controls do not replace a business’s legal assessment or compliance program.
Controls to configure before a campaign
- A documented purpose and appropriate opening for the specific call type.
- Consent evidence where it is required, including source, date, wording, and any withdrawal.
- Do-not-call and suppression handling, with a process to synchronize opt-outs with relevant systems.
- Calling windows and timezone rules that match the recipient’s jurisdiction.
- A clear way for the recipient to decline, request a person, or ask not to be contacted again.